Nip Tuck Remodel Is at Your Service

Over the last year, we have been talking about how homeowners decide to remodel their homes – how they need to find their why and the steps they can take to find a good contractor to partner with. And we’ve spent a lot of time talking about our core values – what we believe sets Nip Tuck Remodeling apart in the design-build industry. You don’t just wake up one day, decide to remodel homes, and start winning awards. It’s a lot of hard work – and a lot of thinking about what a satisfied homeowner looks like – from the homeowner’s point of view.

That’s why, in addition to continually training to be improve our skills, collaborating every step of the way, communicating, always working from a place of integrity, and advocating for our clients, we are committed to being at your service every step of the way.

What Does Service Mean to Nip Tuck Remodeling?

Good Enough Is Never Good Enough

Do you want to know the worst words we can hear at the end of a project (or anywhere during it)? “It’s fine.” We don’t want it to be “fine.” If you’re married, and you ask your spouse how they are, and they say fine, you know you’re in trouble. The same is true in contracting. We want you to be ecstatic, thrilled, happy beyond measure, excited to remodel the next room…but not fine. We’ll do everything in our power to fix anything that’s just “fine.”

Fine Is a 4-Letter Word

We once special-ordered a custom etched-glass door for a pantry and got it installed only to discover that there was a small scratch in the inside of the glass. The homeowner said, “It’s fine.” It’s not fine, though – it’s not fine to go to all the trouble of special-ordering a beautiful door that is a highly visible centerpiece of the kitchen and then be fine. We could tell that it would be something that bothered him long after the project was complete. We made it right.

We Overcome Obstacles

 In one of the kitchens we remodeled, we had special-ordered an island. It was beautiful, made of special materials and specifically designed for this kitchen. But when we were ready to install the island, we discovered it had been made incorrectly and would not fit. We were unable to get a replacement that was just like the one we’d originally planned. We worked with the homeowner – through the disappointment and frustration, and through the process of finding a replacement that wasn’t just something they “would be ok with” but something they would love.

We Make It Right

In one project, we were getting ready to wrap up the entire thing and asked the client how he felt about it. He loved the whole remodel of the master bedroom, but the bureau they had ordered was supposed to have drawers and came without. He said he “could live with it” but it’s not what he wanted. We contacted a carpenter and provided them with the specs, and they were able to come in and rework the bureau to add the drawers. The client was so happy – but we were only delivering on the promise we’d made from the start.

We Create Experiences through Service

We can’t always avoid obstacles – weather can delay projects; manufacturers can make or send the wrong part; things go wrong. It’s not that these things can happen; it’s how we work through them with our homeowners to make sure they aren’t settling for something less than what they’d dreamed big about. To us, that’s what service is all about.


Don’t Take Our Word for It – Read What Some of Our Clients Have Said about Our Service

LINDA & JEFF, BELLEVUE

“April is very good at communicating with her customers, She provided us with a detailed outline at the outset of how the project would proceed. The Nip Tuck crew stayed on track with that schedule throughout the entire project, the individuals performing the actual work seemed quite experienced, knowledgeable, and professional. Her mantra is "good enough is not good enough." She wants her customers to be extremely happy with the end results and will do whatever she can do make this happen. For example, there had been a mistake with one of the cabinets. I was disappointed but thought I could live with it. April would not hear of it and said it needed it to be put right. I really appreciated that she wanted to make this remodel to as close to perfect as possible.”

HEIDI YONAGO, BOTHELL

“We recently hired Nip Tuck Remodeling for a renovation on our kitchen. We were happy with the layout of our kitchen but wanted to do a complete "face-lift" on it, as the finishes were outdated. Working with April and her team was great. They were organized and had excellent communication with my husband and I throughout the duration of the project. They take the time to complete a thorough planning phase before the project ever begins; therefore, you know exactly what to expect and when it will happen moving forward. The designer was extremely helpful in assisting us with selecting finishes and making our vision become a reality. The schedule they provided us was followed to the T, and we came in right at the overall budget we had initially discussed.  There were two issues that required attention on the project. Both of these issues were handled in a very professional manner with excellent communication and reassurance that they would be resolved - and they were. We could not be happier with the outcome of our kitchen and would certainly work with Nip Tuck on future projects.”

That’s why, in addition to continually training to be improve our skills, collaborating every step of the way, communicating, always working from a place of integrity, and advocating for our clients, we are committed to being at your service every step of the way.