When we talk about how homeowners decide to remodel their homes – how they need to find their way and the steps they can take to find a good contractor to partner with – we do so through the lens of understanding how Nip Tuck Remodeling can provide the best possible service.
We’ve spent a lot of time talking about our values – what we believe sets Nip Tuck Remodeling apart in the design-build industry. You don’t just wake up one day, decide to remodel homes, and start winning awards. Design-build remodeling involves a lot of hard work and a lot of thinking about what a satisfied homeowner looks like – from the homeowner’s point of view.
That’s why, in addition to continually sharpening our skills, collaborating and communicating every step of the way, always working from a place of integrity, and advocating for our clients, we are committed to being at your service.
What Does Service Mean to Nip Tuck Remodeling?
When it comes to our approach to design-build remodeling and creating a home or space you love, it’s more than just delivering what’s on paper.
Good Enough Is Never Good Enough
At the end of the project, yes, we want to have delivered everything in the design. We want it to look the way you expected it to look. But we also want the entire experience – from the people on our team that you interact with, to the updates you receive along the way, to the way we’ve worked with you through unexpected challenges – to make you feel confident and happy that you chose us. We want you to be as excited about your project on the last day as you were on the day you decided to make the changes.
Fine Is a 4-Letter Word
Do you want to know the worst words we can hear at the end of a project (or anywhere during it)? “Fine.” We don’t want it to be “fine.” If you’re married, and you ask your spouse how they are, and they say fine, you know you’re in trouble. The same is true in contracting. We want you to be ecstatic, thrilled, happy beyond measure, excited to remodel the next room…but not fine. At Nip Tuck Remodeling, we will do everything in our power to fix anything that’s just “fine.”
We once special-ordered a custom etched-glass door for a pantry and got it installed only to discover that there was a small scratch in the inside of the glass. The homeowner said, “It’s fine.” It’s not fine, though – it’s not fine to go to all the trouble of special-ordering a beautiful door that is a highly visible centerpiece of the kitchen and then be fine. We could tell that it would be something that bothered him long after the project was complete. We made it right.
We Overcome Obstacles
In one of the kitchens we remodeled, we had special-ordered an island. It was beautiful, made of special materials and specifically designed for this kitchen. But when we were ready to install the island, we discovered it had been made incorrectly and would not fit. We were unable to get a replacement that was just like the one we’d originally planned. We worked with the homeowner – through the disappointment and frustration, and through the process of finding a replacement that wasn’t just something they “would be ok with” but something they would love.
We Make It Right
In one project, we were getting ready to wrap up the entire thing and asked the client how he felt about it. He loved the whole remodel of the master bedroom, but the bureau they had ordered was supposed to have drawers and came without. He said he “could live with it” but it’s not what he wanted. We contacted a carpenter and provided them with the specs, and they were able to come in and rework the bureau to add the drawers. The client was so happy – but we were only delivering on the promise we’d made from the start.
We Create Experiences through Service
We can’t always avoid obstacles – weather can delay projects; manufacturers can make or send the wrong part; things go wrong. It’s not that these things can happen; it’s how we work through them with our homeowners to make sure they aren’t settling for something less than what they’d dreamed big about. For Nip Tuck Remodeling, that’s what service is all about.
Don't Take Our Word for It – Read What Some of Our Clients Have Said about Our Service
