Nip Tuck Remodeling Is at Your Service

Nip Tuck Remodeling Mercer Island kitchen

When we talk about how homeowners decide to remodel their homes – how they need to find their way and the steps they can take to find a good contractor to partner with – we do so through the lens of understanding how Nip Tuck Remodeling can provide the best possible service.

We’ve spent a lot of time talking about our values – what we believe sets Nip Tuck Remodeling apart in the design-build industry. You don’t just wake up one day, decide to remodel homes, and start winning awards. Design-build remodeling involves a lot of hard work and a lot of thinking about what a satisfied homeowner looks like – from the homeowner’s point of view.

That’s why, in addition to continually sharpening our skills, collaborating and communicating every step of the way, always working from a place of integrity, and advocating for our clients, we are committed to being at your service.

What Does Service Mean to Nip Tuck Remodeling?

When it comes to our approach to design-build remodeling and creating a home or space you love, it’s more than just delivering what’s on paper.

Good Enough Is Never Good Enough

At the end of the project, yes, we want to have delivered everything in the design. We want it to look the way you expected it to look. But we also want the entire experience – from the people on our team that you interact with, to the updates you receive along the way, to the way we’ve worked with you through unexpected challenges – to make you feel confident and happy that you chose us. We want you to be as excited about your project on the last day as you were on the day you decided to make the changes.

Fine Is a 4-Letter Word

Do you want to know the worst words we can hear at the end of a project (or anywhere during it)? “Fine.” We don’t want it to be “fine.” If you’re married, and you ask your spouse how they are, and they say fine, you know you’re in trouble. The same is true in contracting. We want you to be ecstatic, thrilled, happy beyond measure, excited to remodel the next room…but not fine. At Nip Tuck Remodeling, we will do everything in our power to fix anything that’s just “fine.”

We once special-ordered a custom etched-glass door for a pantry and got it installed only to discover that there was a small scratch in the inside of the glass. The homeowner said, “It’s fine.” It’s not fine, though – it’s not fine to go to all the trouble of special-ordering a beautiful door that is a highly visible centerpiece of the kitchen and then be fine. We could tell that it would be something that bothered him long after the project was complete. We made it right.

We Overcome Obstacles

 In one of the kitchens we remodeled, we had special-ordered an island. It was beautiful, made of special materials and specifically designed for this kitchen. But when we were ready to install the island, we discovered it had been made incorrectly and would not fit. We were unable to get a replacement that was just like the one we’d originally planned. We worked with the homeowner – through the disappointment and frustration, and through the process of finding a replacement that wasn’t just something they “would be ok with” but something they would love.

We Make It Right

In one project, we were getting ready to wrap up the entire thing and asked the client how he felt about it. He loved the whole remodel of the master bedroom, but the bureau they had ordered was supposed to have drawers and came without. He said he “could live with it” but it’s not what he wanted. We contacted a carpenter and provided them with the specs, and they were able to come in and rework the bureau to add the drawers. The client was so happy – but we were only delivering on the promise we’d made from the start.

We Create Experiences through Service

We can’t always avoid obstacles – weather can delay projects; manufacturers can make or send the wrong part; things go wrong. It’s not that these things can happen; it’s how we work through them with our homeowners to make sure they aren’t settling for something less than what they’d dreamed big about. For Nip Tuck Remodeling, that’s what service is all about.

Don't Take Our Word for It – Read What Some of Our Clients Have Said about Our Service

“April is very good at communicating with her customers, She provided us with a detailed outline at the outset of how the project would proceed. The Nip Tuck crew stayed on track with that schedule throughout the entire project, the individuals performing the actual work seemed quite experienced, knowledgeable, and professional. Her mantra is \"good enough is not good enough.\" She wants her customers to be extremely happy with the end results and will do whatever she can do make this happen. For example, there had been a mistake with one of the cabinets. I was disappointed but thought I could live with it. April would not hear of it and said it needed it to be put right. I really appreciated that she wanted to make this remodel to as close to perfect as possible.”
Bellevue bathroom
Linda and Jeff
Bellevie
Bellevue bathroom
“We recently hired Nip Tuck Remodeling for a renovation on our kitchen. We were happy with the layout of our kitchen but wanted to do a complete "face-lift" on it, as the finishes were outdated. Working with April and her team was great. They were organized and had excellent communication with my husband and I throughout the duration of the project. They take the time to complete a thorough planning phase before the project ever begins; therefore, you know exactly what to expect and when it will happen moving forward. The designer was extremely helpful in assisting us with selecting finishes and making our vision become a reality. The schedule they provided us was followed to the T, and we came in right at the overall budget we had initially discussed.  There were two issues that required attention on the project. Both of these issues were handled in a very professional manner with excellent communication and reassurance that they would be resolved - and they were. We could not be happier with the outcome of our kitchen and would certainly work with Nip Tuck on future projects.”
Heidi Yonago
Bothell
This is a long overdue review of Nip Tuck Remodeling and the great staff they have that worked with us on our project. Remodeling a home is stressful with all of the decisions to be made and April and Allison started our journey by carefully walking us through the budget and design phase. They struck a good balance of giving us time to consider the options and guide us to make decisions so that the project could move forward on time. Allison has a great design sense - seeking our opinions and sharing her professional know how to make all the functionality and materials coalesce into a beautiful final product. Our kitchen in particular, is a work of art and so well laid out for cooking, cleaning, and entertaining. We also feel she did a great job of updating our spaces while keeping some of the original 1968 design pieces in place and still make sense like the old fireplaces & the original floor to ceiling wood windows in the main living spaces. We loved her idea to keep the fun original orange color in our kids bathroom by integrating it into new sleek faucets. What's truly impressive is how Nip Tuck kept to our timeline as we only had about 4 months to be out of our house. There were setbacks and Brian consistently found ways to stay on time. Brian and the entire construction team (Jesse, Noe, Tyler, Noah, & Steve) were all professional and easy to work with. They take pride in their work and we're so grateful to them for what they've expertly created. With any project there are always some challenges and we did have a few. For example, it was next to impossible to match the few new doors we got with our original 1968 doors. Nip Tuck came as close as they could, even sending the doors out to the best color matching business around. My advice to other homeowners is to replace all the doors if you want a wood grain or just keep all of the old doors to avoid this problem. The other option is to paint all the doors if you're willing to go this route. With other challenges, Nip Tuck was quick to problem solve or offer a different solution. All in all, we are very happy with how everything turned out and we're thankful to Nip Tuck for all their hard work, problem solving, and fairness. They truly worked with us on everything and created a beautiful home that we are elated to be living in day in and day out.
Nip Tuck Remodeling Mercer Island kitchen
Tasha Brown
Designer
Nip Tuck Remodeling Mercer Island kitchen

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